Customer Support Specialist I

At Raven, we help farmers serve the world. This purpose guides the work and passion of our team members, who operate at the intersection of agriculture, technology, and innovation. For over 65 years, we’ve dedicated ourselves to learning more so we can grow as individuals and as a team. Today, we are united by our mission to develop a better and more sustainable planet for each of us. 

Summary

Provide service to internal and external customers to support sales for the division.

Essential Functions

• Promote and maintain the highest possible customer relationship and satisfaction.
• Follow up on customer questions, requests, and issues in a timely manner.
• Work closely with internal teams and customer to assist with all aspects of processing the order.
• Prepare price quotes and follow through the process.
• May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
• Handle warranty claims and any credits, per division policy.
• Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
• Participate in industry events such as trade shows, conferences, or other travel as required.
• Depending on division, initiate requests for product samples and/or sales literature.
• Prepare sales reports as needed.
• Keeps informed of new developments, methods, and techniques in the sales profession.

Qualifications

• Minimum 3 years related experience required; or equivalent combination of education and experience.
• Capability to build and maintain relationships that establish trust and create value.
• Sharp perception of verbal and communication skills, providing enhancement of sales abilities.
• Effectively communicate in clear and professional manner, both verbally and written.
• Ability to consider the client, competitors, and Raven to evaluate opportunities.
• Aptitude to create value propositions to address the client’s needs, both known and unknown.
• Proficient with a computer, including Microsoft Office programs.
• Strong organizational, multi-tasking, and time management skills.
• Team player who is self-motivated, and has ability to work with minimal supervision.
• Ability to communicate effectively with team members and leadership staff.
• May travel up to 10% of the time.
• Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle Operations Policy CS-13 for guidelines.

Benefits
Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k.  We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

EEOC Statement

Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

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