Technical Service Specialist II - Raven Applied Technology

COMPANY:  Raven Applied Technology Div
LOCATION: 

US

STATUS:  Exempt
REQ ID:  33122

 

At Raven, we aspire to solve some of the world’s greatest challenges. This purpose drives the work and passion of our team members, and it unites our businesses. For over 65 years, we’ve collaborated together, learned together, grown together, and served together. Discover a career with Raven and help us solve the world’s next great challenge.

 

In Raven Applied Technology, our team members help farmers grow more food and operate sustainably. From field computers, sprayer controls, and software services, to fully autonomous driverless ag technology, we develop solutions that solve challenges for ag professionals around the globe. Join our team to work on disruptive, life-changing, and autonomous technologies that are shaping the future of agriculture. 


SUMMARY

As a Technical Service Specialist, you'll have the opportunity to conduct liaison activities between the customer and company to resolve product or component failure.

ESSENTIAL FUNCTIONS

  • Resolve customer questions regarding correct equipment installation, programming, calibration, and operation via phone or computer based contact.
  • Share “on call” responsibilities with the team, to meet the needs of the customer.
  • Gather customer’s information and determine issues by evaluating and analyzing the symptoms.
  • Accurately process and record transactions using designated software.
  • Develop and maintain operational and technical knowledge of the division’s product line.
  • Perform liaison duties between internal teams to communicate issues of mutual concern.
  • Provide input on product improvement opportunities.
  • Edit and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
  • Prepare and present reports.
  • Create, draft, edit, and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
  • Draft communications about product developments.
  • Participate in product improvement initiatives. May provide technical assistance in various phases.
  • The ability to provide leadership (i.e. product champion) on a product family.
  • The ability to facilitate product training sessions.


QUALIFICATIONS

  • High school diploma or equivalent education.
  • 3+ years experience with technical equipment is required, or equivalent combination of education and experience.
  • Experience with technical equipment is preferred.
  • Knowledge of electrical/mechanical concepts.
  • Well-developed problem analysis and problem solving techniques.
  • Ability to communicate effectively and give clear instructions, both verbal and in writing.
  • Proficiency with a computer, including Microsoft Office.
  • Keyboarding skills and the ability to perform data entry, while speaking to the customer.
  • Ability to plan and implement installation instructions.
  • Team player who is self-motivated, and has ability to work with minimal supervision.
  • Ability to work at a fast pace efficiently.
  • Demonstrated leadership abilities.
  • Proficient knowledge in type of products supported by the division, and knowledge of the practices/uses in the industry.
  • Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle Operations Policy CS-13 for guidelines.
  • Travel up to 10% of time.

 

BENEFITS TO YOU
Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k.  We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit.  Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

 

EEOC STATEMENT
Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.

 

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