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Customer Support Specialist I

COMPANY:  Raven Engineered Films Division

Sioux Falls, SD, US, 57104

STATUS:  Nonexempt
REQ ID:  25381

For 60 years, Raven has developed, marketed, and produced technical solutions to great challenges. Utilizing our strength in engineering, manufacturing, and technological innovation, Raven today is a leader in precision agriculture, high performance specialty films, and situational awareness markets. Our purpose to Solve Great Challenges is bold and authentic; it keeps us grounded in markets that have meaning, provide profitable growth, and align with our values.

Deeply committed to protecting Earth’s resources and preserving asset value, Raven Engineered Films produces high-quality flexible film and sheeting. From rugged, textured pond liners to highly-technical balloon film as thin as a sandwich bag, our lighter, stronger film and sheeting solutions are developed to solve demanding challenges. We are looking for dedicated team members to helps us on our pursuit of operational excellence and quality at all levels.

The Customer Support Specialist will provide service to internal and external customers to support sales for the division.

Essential Functions
• Promote and maintain the highest possible customer relationship and satisfaction.
• Depending on division, may be required to look for prospective sales opportunities. Contact customers to solicit business.
• Follow up on customer questions, requests, and issues in a timely manner.
• Work closely with internal teams and customer to assist with all aspects of processing the order.
• Prepare price quotes and follow through the process.
• May generate and/or verify pricing, discounts, and/or terms of the order, within established guidelines and division approval.
• Handle warranty claims and any credits, per division policy.
• Keep internal teams informed of competitive information gained regarding pricing, products, or general issues in the market.
• Participate in industry events such as trade shows, conferences, or other travel as required.
• Depending on division, initiate requests for product samples and/or sales literature.
• Prepare sales reports as needed.
• Keeps informed of new developments, methods, and techniques in the sales profession.

• Bachelor’s degree in business or related field.
• Minimum 3 years related experience required; or equivalent combination of education and experience.
• Capability to build and maintain relationships that establish trust and create value.
• Sharp perception of verbal and communication skills, providing enhancement of sales abilities.
• Effectively communicate in clear and professional manner, both verbally and written.
• Ability to consider the client, competitors, and Raven to evaluate opportunities.
• Aptitude to create value propositions to address the client’s needs, both known and unknown.
• Proficient with a computer, including Microsoft Office programs.
• Strong organizational, multi-tasking, and time management skills.
• Team player who is self-motivated, and has ability to work with minimal supervision.
• Ability to communicate effectively with team members and leadership staff.


Raven is an EO employer - M/F/Vets/Disabled.

Nearest Major Market: Sioux Falls

Job Segment: Engineer, Engineering