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IT Service Desk Technician

COMPANY:  Raven Industries

Sioux Falls, SD, US, 57104

STATUS:  Nonexempt
REQ ID:  25139

Join a technology company dedicated to improving lives through innovative technology solutions. Today, Raven is focused on solving these Great Challenges:

  • Feeding a growing population by improving agricultural efficiency around the world
  • Protecting our natural resources
  • Saving and improving lives through advanced situational awareness
  • Connecting the world

Raven is organized into three business units that sell our advanced products and solutions within their niche markets. Our Corporate Services team supports the daily operations and business activities of all three.

Build your career at a technology-driven company dedicated to Solving Great Challenges. Our highly accomplished Service Desk Team is motivated, innovative—and knows how to have fun.


At Raven, our team members have the opportunity to succeed in a highly challenging and rewarding work environment. Working alongside other Service Desk team members, The IT Support Technician is responsible for serving and supporting Raven Team Members. In addition to a technology background, candidates must have the same passion for driving extraordinary service.


Our company engineers ground-breaking technologies in the areas of communications, safety, feeding the world, and environmental preservation. These diverse business segments offer a unique environment, and our technicians consistently expand their skillsets while working with a wide variety of technologies and solutions.  This environment will allow you to grow the skills necessary to continue to advance your career, and we will give you plenty of opportunities for you to do so! In addition to the growth opportunities within the Service Desk team, there are also opportunities for advancement in networking, servers, management, or other exciting positions within the organization.


Raven is committed to establishing a culture of employee development—where our team members are taking care of themselves in body, mind, and spirit. Take a break on our rooftop patio, challenge your teammates to a ping pong match, or head over to the Raven Fitness Center. Our corporate headquarters, located in vibrant Downtown Sioux Falls, are also adjacent to the city’s bike trails and River Greenway.


Interested? Apply to join our team, where you can exercise your technical skills, contribute to an innovative, fast-paced environment, and develop solutions to great challenges.


Role and Responsibilities:

 Test, install and maintain computers, thin clients, printers, phone systems, and related equipment for end users.
 Support end users, including troubleshooting and training.
 Create user accounts and perform basic administration on the Windows Active Directory system.
 Perform routine administration on network file shares.
 Facilitate asset management, including maintenance contracts.
 Assist with maintaining and managing IT loaner equipment.
 May provide support for mobile communication devices.
 May provide input or assistance in IT asset procurement.
 Position may require administrative duties incidental to the function, such as processing billings.
 Participate in department improvement activities.
 Demonstrates the Dimensions of Competition and Raven Team Member Values in their daily actions.

 Maintain a clean and safe work area.
 May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
 Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards.


Knowledge Skills and Abilities:

 Experience with of DNS, DHCP, and Windows Active Directory.
 Knowledge of AS400 systems.
 Proficiency with PC hardware and hardware configuration.
 Knowledge of TCP/IP networks and network configuration.
 Basic problem analysis and problem solving techniques.
 Team player who is self-motivated, and has ability to work with minimal supervision.
 Ability to read drawings and work instructions, and maintain accurate records.


Education and Experience:

 Associate’s Degree in computer science or technical field is preferred.
 2+ years experience in a related position, or equivalent combination of education and experience.


Raven is an EO employer - M/F/Vets/Disabled.

Nearest Major Market: Sioux Falls

Job Segment: Technician, Mid-Range, Maintenance, Computer Science, Procurement, Technology, Manufacturing, Operations