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IT Service Technician I

COMPANY:  Raven Industries

Sioux Falls, SD, US, 57104-5931

STATUS:  Nonexempt
REQ ID:  25268

Join a technology company dedicated to improving lives through innovative technology solutions. Today, Raven is focused on solving these Great Challenges:

  • Feeding a growing population by improving agricultural efficiency around the world
  • Protecting our natural resources
  • Saving and improving lives through advanced situational awareness
  • Connecting the world

Raven is organized into three business units that sell our advanced products and solutions within their niche markets. Our Corporate Services team supports the daily operations and business activities of all three.

The IT Service Technician will Install, configure, and maintain hardware and software on the company’s network. Ensure stable and secure operation of Information Technology assets.

Essential Functions
• Test, install and maintain computers, thin clients, printers, phone systems, and related equipment for end users.
• Support end users, including troubleshooting and training.
• Create user accounts and perform basic administration on the Windows Active Directory system.
• Perform routine administration on network file shares.
• Facilitate asset management, including maintenance contracts.
• Assist with maintaining and managing IT loaner equipment.
• May provide support for mobile communication devices.
• May provide input or assistance in IT asset procurement.
• Position may require administrative duties incidental to the function, such as processing billings.
• Participate in department improvement activities.

• Associate’s Degree in computer science or technical field is preferred.
• 2+ years experience in a related position, or equivalent combination of education and experience.
• Experience with of DNS, DHCP, and Windows Active Directory.
• Knowledge of AS400 systems.
• Proficiency with PC hardware and hardware configuration.
• Knowledge of TCP/IP networks and network configuration.
• Basic problem analysis and problem solving techniques.
• Team player who is self-motivated, and has ability to work with minimal supervision.
• Ability to read drawings and work instructions, and maintain accurate records.
• Ability to communicate effectively with team members and leadership staff.
• Position may require work after-hours on an as-needed basis.
• Travel may be necessary, based on position.
• Annual Motor Vehicle Record (MVR) check required. 


Raven is an EO employer - M/F/Vets/Disabled.

Job Segment: Technician, Maintenance, Mid-Range, Computer Science, Procurement, Technology, Manufacturing, Operations