IT Service Technician II - Corporate Services

COMPANY:  Raven Industries
LOCATION: 

Sioux Falls, SD, US, 57104-5931

STATUS:  Nonexempt
REQ ID:  31792

 

At Raven, we aspire to solve some of the world’s greatest challenges. This purpose drives the work and passion of our team members, and it unites our businesses. For over 65 years, we’ve collaborated together, learned together, grown together, and served together. Discover a career with Raven and help us solve the world’s next great challenge.

Through our technology, products, and services, Raven team members help grow more food, protect our environment, and allow others to live safely around the world. Our shared purpose to improve lives through technology drives the work and passion of our team members, and it unites our businesses. For an opportunity to succeed in a highly rewarding work environment, join our Corporate Services team in solving great challenges.


SUMMARY
As an IT Service Technician, you'll have an opportunity to install, configure, and maintain hardware and software for the company's Aerostar division. Ensure stable and secure operation of Information Technology assets.

ESSENTIAL FUNCTIONS

  • Test, install and maintain computers, thin clients, printers, phone systems, conference room systems, and related equipment for end users.
  • Support end users, including troubleshooting and training.
  • Create user accounts and perform basic administration on the Windows Active Directory system.
  • Perform routine administration on network file shares.
  • Facilitate asset management, including maintenance contracts.
  • Assist with maintaining and managing IT loaner equipment.
  • May provide support for mobile communication devices.
  • May provide input or assistance in IT asset procurement.
  • Position may require administrative duties incidental to the function, such as processing billings.
  • Perform troubleshooting to look for areas of opportunity, as well as compliance and implementation issues.
  • Develop, research, and recommend test procedures.
  • Responsible for defining technical approaches and tasks related to activities and minor projects.


QUALIFICATIONS

  • Associate’s Degree in computer science or technical field is preferred.
  • 4+ years experience in a related position, or equivalent combination of education and experience.
  • Expertise in DNS, DHCP, and Windows Active Directory.
  • Advanced proficiency with PC hardware and hardware configuration.
  • Advanced knowledge of TCP/IP networks and network configuration.
  • Basic knowledge of Atlassian products a plus. 
  • Basic knowledge of AutoCAD, Solidworks, Mathworks, and/or Altium a plus. 
  • Basic knowledge of VMware Workstation software a plus. 
  • Basic knowledge of Zebra scanners and printers a plus. 
  • Team player who is self-motivated, and has ability to work with minimal supervision. 
  • Demonstrated leadership abilities.
  • Capable of defining appropriate approaches and solutions. Able to define critical project criteria to ensure project completion.
  • Well-developed problem analysis and problem solving techniques.
  • Ability to read drawings and work instructions, and maintain accurate records.
  • Ability to communicate effectively with team members and leadership staff.
  • Position may require work after-hours on an as-needed basis.
  • Travel may be necessary on an as-needed basis.
  • Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle Operations Policy CS-13 for guidelines.

 

BENEFITS TO YOU
Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k.   We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit.  Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.

 

EEOC STATEMENT
Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.


Job Segment: Technician, Maintenance, Computer Science, Testing, Procurement, Technology, Manufacturing, Operations