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Intern - IT Service Desk

COMPANY:  Raven Industries

Sioux Falls, SD, US, 57104-5931

STATUS:  Nonexempt
REQ ID:  28624

Join a technology company dedicated to improving lives through innovative technology solutions. Today, Raven is focused on solving these Great Challenges:

  • Feeding a growing population by improving agricultural efficiency around the world
  • Protecting our natural resources
  • Saving and improving lives through advanced situational awareness
  • Connecting the world

Raven is organized into three business units that sell our advanced products and solutions within their niche markets. Our Corporate Services team supports the daily operations and business activities of all three.

Summary Complete specified projects and tasks within internship or co-op period.

Essential Functions
• Test, install and maintain computers, thin clients, printers, phone systems, and related equipment for end users.

• Support end users, including troubleshooting and training.

• Assist with maintaining and managing IT loaner equipment.

• May provide support for mobile communication devices.

• May provide input or assistance in IT asset procurement.  

• Participate in department improvement activities.

• Complete projects as assigned within internship discipline.
• Attend Raven sponsored training and educational seminars.
• Engage and participate in Raven sponsored events.
• Work closely with assigned mentor and manager to reach a successful completion of internship.
• Provide periodic updates to managers and peers on assigned project(s).
• Complete summer end internship presentation.
• Demonstrates the Dimensions of Competition and Raven Team Member Values in their daily actions and encourages their teams to do the same.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
• Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards.


• Experience with of DNS, DHCP, and Windows Active Directory.

• Proficiency with PC hardware and hardware configuration. .

• Basic problem analysis and problem solving techniques.

• Team player who is self-motivated, and has ability to work with minimal supervision.

• Ability to read drawings and work instructions, and maintain accurate records.

 • College student or recent graduate in specified course of study necessary to be successful in defined internship position.
• Ability to handle multiple projects and tasks simultaneously, without close supervision.
• Problem-solving abilities. Ability to identify waste and creatively look for solutions.
• Ability to work with high level of confidentiality.
• Capacity to be flexible and multitask.
• Proficient with a computer, including Microsoft Office.
• Ability to communicate effectively with team members and leadership staff.

EOE AA M/F/Vet/Disability



Raven is an EO employer - M/F/Vets/Disabled.

Job Segment: Procurement, Operations