Viaflex - IT Service Technician

COMPANY:  Raven Engineered Films Division

Sioux Falls, SD, US, 57104

STATUS:  Exempt
REQ ID:  34343


After more than 50 years of industry leadership, Engineered Films is separating from Raven to become a stand-alone business. As we begin this journey of creating a new company with over 400 team members across six locations, we are seeking passionate individuals to help us on our mission to create solutions that are thinner, lighter, stronger — together.


The Engineered Films team finds its passion in creating film and sheeting solutions that outperform and outlast. With a focus on preserving customer assets and protecting Earth’s resources, Engineered Films creates liners, covers, and barriers that make a positive impact in the markets we serve. From design and manufacturing to on-site installation, our highly skilled team never stops striving to improve.


Install, configure, and maintain hardware and software on the company’s network. Ensure stable and secure operation of Information Technology assets.


  • Test, install and maintain computers, thin clients, printers, phone systems, and related equipment for end users.
  • Support end users, including troubleshooting and training.
  • Facilitate asset management, including maintenance contracts.
  • Assist with maintaining and managing IT loaner equipment.
  • May provide support for mobile communication devices.
  • May provide input or assistance in IT asset procurement.
  • Participate in department improvement activities.
  • Maintain a clean and safe work area.
  • May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
  • Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards.
  • Contributes to the team and projects in an above average manner.
  • Lead or participate in department improvement activities.
  • Perform troubleshooting to look for areas of opportunity, as well as compliance and implementation issues.
  • Develop, research, and recommend test procedures.
  • Responsible for defining technical approaches and tasks related to activities and minor projects.


  • Associate’s Degree in computer science or technical field is preferred.
  • 2+ years experience in a related position, or equivalent combination of education and experience.
  • Expertise in DNS, DHCP, and Windows Active Directory.
  • Advanced proficiency with PC hardware and hardware configuration.
  • Knowledge of TCP/IP networks and network configuration.
  • Basic problem analysis and problem solving techniques.
  • Team player who is self-motivated, and has ability to work with minimal supervision.
  • Capable of defining appropriate approaches and solutions. Able to define critical project criteria to ensure project completion.
  • Well-developed problem analysis and problem solving techniques.
  • Ability to read drawings and work instructions, and maintain accurate records.
  • Ability to communicate effectively with team members and leadership staff.
  • Position may require work after-hours on an as-needed basis.
  • Travel may be necessary, based on position.
  • Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle Operations Policy CS-13 for guidelines.


Not all benefits are created equal, but we’ve got you covered. Raven not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k.   We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefit.  Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.


Raven is committed to providing equal employment opportunity to all qualified employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law.


Nearest Major Market: Sioux Falls

Job Segment: Maintenance, Testing, Computer Science, Technician, Procurement, Manufacturing, Technology, Operations