Precision Ag Service Tech Representative - Kansas

COMPANY:  Raven Industries


STATUS:  Exempt
REQ ID:  29386

For 60 years, Raven has developed, marketed, and produced technical solutions to great challenges. Utilizing our strength in engineering, manufacturing, and technological innovation, Raven today is a leader in precision agriculture, high-performance specialty films, and situational awareness markets. Our purpose to Solve Great Challenges is bold and authentic; it keeps us grounded in markets that have meaning, provide profitable growth, and align with our values.

Raven Applied Technology is dedicated to feeding a growing world population. How would you like to see your creation every time you take a drive through the countryside and know it is putting food on the table? Our technology in precision agriculture drives tractors down the field, wirelessly connects the field and the office, and protects the environment with controlled outputs. Join our team, and help farmers around the world grow more with less.

Conduct liaison activities between the customer and company to resolve product or component failure. This position will be remote while supporting the KS region. 

Essential Functions
• Resolve customer questions regarding correct equipment installation, programming, calibration, and operation via phone or computer based contact.
• Share “on call” responsibilities with the team, to meet the needs of the customer.
• Gather customer’s information and determine issues by evaluating and analyzing the symptoms.
• Accurately process and record transactions using designated software.
• Develop and maintain operational and technical knowledge of the division’s product line.
• Perform liaison duties between internal teams to communicate issues of mutual concern.
• Provide input on product improvement opportunities.
• Edit and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
• Prepare and present reports.
• Demonstrates the Dimensions of Competition and Raven Team Member Values in their daily actions.
• Maintain a clean and safe work area.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.
• Learning, understanding, continuously improving, and promoting the division’s quality management system in accordance with ISO standards.
• Contributes to the team and projects in an above average manner.
• Create, draft, edit, and critique product manuals, installation sheets, FAQ’s, or public knowledge articles.
• Draft communications about product developments.
• Participate in product improvement initiatives. May provide technical assistance in various phases.
• The ability to provide leadership (i.e. product champion) on a product family.
• The ability to facilitate product training sessions.

• High school diploma or equivalent education.
• 3+ years experience with technical equipment is required, or equivalent combination of education and experience.
• Experience with technical equipment is preferred.
• Knowledge of electrical/mechanical concepts.
• Well-developed problem analysis and problem solving techniques.
• Ability to communicate effectively and give clear instructions, both verbal and in writing.
• Proficiency with a computer, including Microsoft Office.
• Keyboarding skills and the ability to perform data entry, while speaking to the customer.
• Ability to plan and implement installation instructions.
• Team player who is self-motivated, and has ability to work with minimal supervision.
• Ability to work at a fast pace efficiently.
• Travel up to 10% of time.
• Annual Motor Vehicle Record (MVR) check required. Refer to Raven Vehicle Operations Policy CS-13 for guidelines.
• Demonstrated leadership abilities.
• Proficient knowledge in type of products supported by the division, and knowledge of the practices/uses in the industry.

EOE AA M/F/Vet/Disability


Raven is an EO employer - M/F/Vets/Disabled.

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